High Stakes Communications
[5 Essentials to Staying in Control in Tough Conversations]Downloadable Audiobook - 2013
Knowing how to lead difficult people in crucial conversations to improved relationships is an essential skill. In this audio program, you will learn proven strategies to assist you in anticipating problem people, stopping tensions from boiling over, retaining the upper hand in a conflict, stopping power plays, and avoiding communication breakdowns.
Publisher: [United States] :, Made For Success, Incorporated :, Made available through hoopla,, 2013.
Branch Call Number: eAudiobook hoopla
Characteristics: 1 online resource (1 audio file (58 min.)) :,digital. data file, rda digital, Digital recording
Alternative Title: hoopla (Digital media service)